OPTIFILE ONLINE
Your store. Close by online too.
Give your customers the freedom to arrange things themselves whenever it suits them. Optifile Online connects your website with the service in your store.
A PERSONAL AREA FOR YOUR CUSTOMER
Arrange it whenever it suits them.
With Optifile Online your customer can use the online services you make available. The main options at a glance.
Make, reschedule and cancel appointments.
Your customer does not have to wait until the store is open. An appointment can be made through your website and, where available, an existing appointment can be rescheduled or cancelled.
Easily reorder contact lenses.
Existing contact lens customers can reorder their lenses from their own online area. The order uses the customer information already available.
View and pay invoices.
Your customer can find invoices and, when online payment is available, pay them directly from the online area.
See the saved amount.
When you use a savings plan, the customer can see the current saved amount as well as when amounts were added or used.
View personal details.
The customer can view their own address details, telephone number and email address. The store can optionally allow the customer to update these details as well.
Follow the order status.
Your customer can see how far an order has progressed and can also download a copy of the purchase confirmation or order. This provides clarity without having to contact the store for every status question.
FROM MESSAGE TO ACTION
Make it easy for your customer to take action.
Messages from Optifile can contain links that take the customer directly to your website. A message can therefore do more than inform: it can also let the customer immediately take the next step. For example, when glasses are ready, the customer can go straight from the message to your website to make a collection appointment.
FITS YOUR STORE WEBSITE
Online in your own look and feel.
Optifile Online can match the colours and presentation of your store website, so the online service remains a recognisable part of your own environment.
EVERYTHING STAYS CONNECTED
One whole, in store and online.
What your customer does online is not separate from the daily work in the store. Online services and the information in Optifile connect with each other.
Would you like to see what your customers can arrange online?
We would be happy to show you how Optifile Online connects with your store and website.